Why this website exists and how to use it.
Your clients aren't evil.
I’m Erin and I teach freelancers like you how to communicate with clients more effectively.
While I believe that most clients aren’t bad, I've heard horror stories from designers and other freelancers about difficult clients, and I’ve helped hundreds of people just like you craft the perfect response in those tricky situations.
As a small business owner myself, I know how hard it can be to craft a polite, yet firm response to clients who are scope-creepin’ a project, refusing to pay, or who drop off the face of the planet.
Emotions and frustration can make you want to pull your hair out and send snarky emails telling that annoying client to stick it where the sun don’t shine.
But as much as we may want to send that ALL CAPS email full of four-letter words and exclamation points, that’s bad for our business and just not very nice in general.
I created this website to make responding to clients easy
So you don’t have to come up with responses on your own and wonder whether or not you’re saying the right thing!
My hope is that this website, full of simple and to-the-point email templates, will help you navigate the treacherous waters of client communication and keep you moving forward with your business instead of spending hours writing what should be a simple email.
Because you have better things to do.
How to use these templates
Find the situation that most closely relates to yours.
Copy the appropriate email template.
Fill in the blanks.
Tweak the language to fit your brand.
Send to your client.
Congratulation yourself on a job well done!
The anatomy of an email
Whether you're writing a first email, or an email response, the anatomy is the same. It'll look something like this:
- Tell them why you're emailing/Acknowledge what they emailed about
- Give information and/or direction
- Mention any deadlines or other important information (optional)
- Sign off
Make sure every email you write follows this format—it’s the best way to ensure that you’re being clear and that you don’t leave out important information.
Don’t worry, after a while this format will come easily to you!
Don’t forget to add your own personality to these emails. They’re left pretty bare-bones so that you can tweak them to fit your personality and brand.
Thanks for paying your invoice so quickly! I really appreciate it.
Your project is scheduled to start in March. In the meantime, please work on your homework (attached) and let me know what questions you have.
Thanks for getting in touch about your website redesign! My next opening for a website design is in March.
To get started, please head over to my online questionnaire [link] so that I can get a better grasp of what you're looking for and send you accurate quote.
I am booking up for the spring, so to secure your spot we'll want to move quickly.