The level of disrespect some freelancers put up astounds me.
If you want to be yelled at, cursed at, or verbally abused, and are okay with that… go ahead.
But most of us run our own businesses so that we don’t have to deal with the abuse we suffered in normal day jobs.
You do NOT have to put up with rudeness or abuse from your clients.
Here’s how to respond when your clients are rude to you.
Option One – Tone it down
I understand your frustration, but please do not yell or curse at me. I am doing my best to ____, but do not appreciate this kind of communication. I am happy to work with you to fix ____ but will need to do so in a calm way.
Option Two – Nope.
Due to your last email/voicemail/phone call, I am cancelling this project as outlined in the contract. I do not tolerate such behavior, and will not work with someone who yells and curses at me.
Attached is the work that was paid for.
Please do not contact me again.
Note: Don’t have a contract? Check out these options! As a heads up, this list includes affiliate links, but we have used and love these templates ourselves!