Clients have lots of ideas.
And sometimes, they insist on them.
You might know it’s a terrible idea, but are forced to do it anyhow.
And then, eventually, the client realized their great idea wasn’t so great after all.
Here’s what to say when that happens.
Option One – Change it
I agree, the ____ isn’t working. I’m happy to try something else, I’ve already got a great idea! I’ll send over a new mockup tomorrow!
Option Two – Charge for it
I agree, the ____ isn’t working.
Per our contract, you have ____ revisions, and this counted as one of them. I’m happy to add on another revision for $____ and try something else. Please confirm by ____ and I’ll get started—I have a great idea!
Note: It’s unnecessary to point out that the client was the one who made the poor decision (and “forced” you to do it). Move on, and take back control as the expert by sending YOUR idea to the client.